Vermont Mutual improves customer service with AWS migration

Leading US-based mutual property/casualty insurance organization leverages AWS cloud for IT transformation and modernization to increase business agility and speed-to-market.

Challenges

Vermont Mutual wanted to help their agents better serve their customers by standardizing their policy underwriting systems. Focused on driving the organization’s business transformation initiatives, the company decided to improve operational efficiencies within the core processes across their product offerings. The business stakeholders wanted to reduce operational cost with automation and create an agile environment for accelerating time to market.

As their existing legacy technology stack was not flexible enough to adapt to new business models and enterprise-wide change management, Vermont Mutual decided to:

• Migrate all Quote and App functionalities for multiple products from their legacy system to AWS cloud.
• Replace current bridging/real-time rating interface with modern technology stack and API-lead microservices architecture.
• Integrate with Guidewire InsuranceNow policy admin system for rating and underwriting activities.

Persistent recommended and implemented Vermont Mutual’s AWS migration initiative and provided complete support for their core IT modernization program initiatives, including:

• Designing the Enterprise Database
• Modernizing the customer/user experience by leveraging proprietary Design Thinking approach and Digital Greenhouse framework
• Quote Creation
• Premium Calculation
• Application Submission
• Policy Inquiry

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