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Starbucks patient experience?

Starbucks is well noted for its consistent customer experience. You can be pretty confident of the experience you are going to get at a Starbucks no matter where you are. I am just as confident [...]

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Future for working in the Digital World

Over the past year or so, there have been a series of news bytes around the challenges faced by the mid-tier (about 10-20 year experience) resources in the traditional IT setup. The challenges [...]

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Go West Young Man…. To India

Horace Greely famously may or may not have said: “Washington is not a place to live in. The rents are high, the food is bad, the dust is disgusting and the morals are deplorable. Go West, young [...]

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Transformation

There is constant change in Business Functions’ IT needs, the change in demand rises with the market functions, emerging technologies and various new channels of business. The technology shift [...]

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Quality Content Knows No Borders

Quality content, or lack thereof, has been one of the biggest challenges organizations face when moving any work out of a native land, specifically, writing jobs to offshore content factories. [...]

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PMO Becomes Strategically Involved

In my last post, PMO Driving Servant Leadership I discussed how in this age of digital and Agile transformation, we need to evolve the Program Management Office (PMO) into a Servant Leadership [...]

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Once upon a time…

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An End-to-End IoT Platform: The Parts that Make the Whole, Whole!

In our first post in this IoT series, we discussed how to design an Internet of Things (IoT) platform and that it is valuable only if it covers the end-to-end chain, the whole being greater than [...]

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PMO Driving Servant Leadership

Autonomy, mastery and purpose[1] … these traits are fundamental to people in an Agile organization and never more than with the transformation to digital we’re seeing today. Therefore, as an [...]

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The Internet of Things: When the Whole is Greater than the Sum of the Parts

The “Internet of Things” (or, perhaps, the “Internet of Everything”, or even “cyberphysical systems”).  That sounds impressive, big (in terms of market potential; see these excellent opportunity [...]

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