Digital Transformation

We all need superheroes in our life, including the Insurance industry. Insurance has traditionally struggled with technology adoption – being risk-averse is in their DNA – and is by no [...]

The world’s biggest open innovation model is back for the second year running and HOW!!! It’s not just the Software Edition this time but a Hardware one as well. While that is slated for a little [...]

Sooner or later, all businesses, even the most successful, run out of room to grow. Faced with this unpleasant reality, they are compelled to reinvent themselves periodically. The ability to pull [...]

With 2017 behind us, my 2020 high beams are revealing a blistering pace of change for business and information technology leaders in 2018. This pivotal year of digital transformation will [...]

You can like It, love it, hate it but you can’t ignore it- that’s Dreamforce for you. One of the largest software conferences in the world. As it goes every year, this year too was no different [...]

In the continued march to replace all humans with machines (we are partly joking, but only partly), chatbots and virtual assistants represent a great example. They may not yet make babies, but at [...]

Meet Elle Johnson, 25 year old Graphics Designer at an advertising firm. She is an avid social media user, rookie photographer, and adventure traveler! Elle has a popular Instagram account with [...]

You think you’ve had customers who complain forever. Ha! That clay tablet pictured up there is the first ever documented customer complaint. Nanni, an ancient Babylonian customer in 1750 B.C. [...]

1.5 TRILLION dollars (yes, with a T!). This is the cost of customer churn in the US, as stated in a recent study that also reports that 50% of customers stop doing business with companies due to [...]