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You think you’ve had customers who complain forever. Ha! That clay tablet pictured up there is the first ever documented customer complaint. Nanni, an ancient Babylonian customer in 1750 B.C. [...]

1.5 TRILLION dollars (yes, with a T!). This is the cost of customer churn in the US, as stated in a recent study that also reports that 50% of customers stop doing business with companies due to [...]

As I turned the corner and neared the point where I could look out at the Cape, I was greeted by the sight of the waves tossing small boats and the wind scattering the watery foam of the bay’s [...]

In US Healthcare, the paradigm shift from Volume to Value Based Care delivery model is fast-paced. HHS already reached the goal (ahead of the schedule) of tying 30% of Medicare payments to [...]

I got a call from an events marketing company yesterday and we spoke about data monetization and how more and more CEOs expect their CIOs and LOBs to launch data powered products. Not surprising! [...]

One of the goals of digital transformation is making huge amounts of data from across the enterprise available to lots of people across multiple devices, in an easy to view and intuitive format. [...]

One of the complaints people sometimes have about regulations is that they get in the way of doing business, even when those regulations are meant to put more power in the hands of government to [...]

I wonder what our parents would make of today’s workplace. They find it hard to believe the hours we now work, which is partly driven by the accessibility of phones and being online. Gone is the [...]

Is this the real life? Is this just fantasy? Caught in a landslide, no escape from reality. – Queen, Bohemian Rhapsody Let’s talk about augmented and virtual reality for a moment. We think [...]