The Transformational Journey of Customer Service

You think you’ve had customers who complain forever. Ha! That clay tablet pictured up there is the first ever documented customer complaint. Nanni, an ancient Babylonian customer in 1750 B.C. [...]


Is this the real life or is this just fantasy?

Is this the real life? Is this just fantasy? Caught in a landslide, no escape from reality. – Queen, Bohemian Rhapsody Let’s talk about augmented and virtual reality for a moment. We think [...]


Digital Transformation propelled by Gamification

Digital transformation is all about creating new business models and interesting customer journeys while leveraging cutting edge digital technologies with an aim to expedite delivery of products [...]