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Innovating At Warp Speed

With 2017 behind us, my 2020 high beams are revealing a blistering pace of change for business and information technology leaders in 2018. This pivotal year of digital transformation will [...]

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A resolution for resolute solutions for Healthcare

Happy Holiday season to everyone! Like I’m sure most of you, I am wondering how the year shot by so quickly. And what an interesting year, for sure. Talk about time shooting by quickly… I’ve been [...]

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Blaze your Trail – Insights from DF17

You can like It, love it, hate it but you can’t ignore it- that’s Dreamforce for you. One of the largest software conferences in the world. As it goes every year, this year too was no different [...]

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Message in a (Chat)bottle

In the continued march to replace all humans with machines (we are partly joking, but only partly), chatbots and virtual assistants represent a great example. They may not yet make babies, but at [...]

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Increasing Patient access and Patient Centeredness through Cognitive Search

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The Transformational Journey of Customer Service

You think you’ve had customers who complain forever. Ha! That clay tablet pictured up there is the first ever documented customer complaint. Nanni, an ancient Babylonian customer in 1750 B.C. [...]

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The perfect storm of digital disruption at health systems

As I turned the corner and neared the point where I could look out at the Cape, I was greeted by the sight of the waves tossing small boats and the wind scattering the watery foam of the bay’s [...]

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Digital Transformation fueled by data monetization: Internal and External

I got a call from an events marketing company yesterday and we spoke about data monetization and how more and more CEOs expect their CIOs and LOBs to launch data powered products. Not surprising! [...]

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The Re-born Identity

One of the goals of digital transformation is making huge amounts of data from across the enterprise available to lots of people across multiple devices, in an easy to view and intuitive format. [...]

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GDPR: The Power To Control Your Own Personal Data

One of the complaints people sometimes have about regulations is that they get in the way of doing business, even when those regulations are meant to put more power in the hands of government to [...]