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The trailhead to customer satisfaction is Dreamforce 2018

Dreamforce 2018 is upon us. This event is the trailhead: the start of the journey where you get to plan your adventure. So load your backpack and let us help you on the Salesforce journey as we [...]

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Blaze your Trail – Insights from DF17

You can like It, love it, hate it but you can’t ignore it- that’s Dreamforce for you. One of the largest software conferences in the world. As it goes every year, this year too was no different [...]

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Software 4.0 in action! At last – the 360 degree view of patient engagement in the cloud!

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Dream a little Dream…force…Dreamforce!

OK, I know over the years everyone has tortured to death plays on “dream” for Dreamforce… But I love an excuse to link this Louis Armstrong and Ella Fitzgerald song, so you’re welcome! Go ahead [...]

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“Salesforce Unveils Telehealth Solution for Salesforce Health Cloud, Enabling Two-Way Video to Drive Deeper Patient Engagement”

There are unlimited use cases for live video chat between a patient and a member of the care team.  Here’s three: When managing a patient with chronic conditions, adding video chat and the [...]

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Health Cloud to Power New Clinical Models

The new Health Cloud offering from Salesforce is a bold step that will help take healthcare further into the post EMR world. In this post I will try to explain how such cloud platforms can [...]

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Top 5 Takeaways from Dreamforce15

Wow, every year at Dreamforce I think “how are they going to top this?” and every year they do; this year’s Dreamforce was no exception. There was an incredible energy in San Francisco as so many [...]

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Making Dreamforce Come Alive

I am quite excited at what we have in store at Dreamforce next week as part of our presence in Salesforce’s Healthcare Customer Success Pavilion. The key themes this year for healthcare will be [...]

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Salesforce Health Cloud and Persistent – A Prescription for Success

Salesforce today announced the Salesforce Health Cloud – a new patient relationship management platform to revolutionize how physicians and healthcare providers effectively manage the [...]

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The Spirit of Silicon Valley is the Future

  I read an interesting column in the Wall Street Journal this weekend, “Reviving the Flagging Spirit of Silicon Valley,” by Michael S. Malone, who writes for the publication. He made some [...]